ECommerce Customer Journey
December 4, 2017

Amazon Global Store

E-commerce giant Souq.com has launched Amazon Global Store, which allows customers in the UAE to choose from over one million products from US-based Amazon.com, in Arabic or English, and pay in AED.
E-commerce giant Souq.com has launched Amazon Global Store, which allows customers in the UAE to choose from over one million products from US-based Amazon.com, in Arabic or English, and pay in AED.

Several payment methods including cash on delivery is available, while product categories include apparel, handbags, shoes, watches, kitchen and home goods and many more.

Ronaldo Mouchawar, co-founder and chief executive of Souq, said the store brings global selection closer to customers in the region.

“We will continue to grow this further. We share the same vision as Amazon and focus on providing our customers with best-in-class selection, great prices and a convenient shopping experience,” he said.

The Amazon store also allows customers to see prices in AED inclusive of import fee deposits at checkout (where applicable), without any unexpected fees added later. It offers two delivery options including priority (2-5 business days) and expedited (6-10 business days).

Customers can speak directly with the service team at Souq, a subsidiary of Amazon, in English or Arabic for any queries, and are able to return product for a full refund within 30 days, in most cases.

Ronaldo Mouchawar, co-founder and chief executive of Souq.com

The store represents Amazon’s confidence in the region, according to Samir Kumar, vice president of international retail at Amazon.

“Our continued investment will provide customers with more of what they want – the largest selection combined with a reliable shopping experience that includes unique products and international brands from the US and beyond” he said.

The Amazon storefront is available on both the Souq website and mobile app.

Souq was acquired for $580m by Amazon in September this year. The online retail marketplace features over than 8.4 million products across 31 categories, and attracts over 45 million visits per month. It has localised operations in the KSA, UAE and Egypt.

Amin Lalani
Amin Lalani
Amin Lalani is M.Phil in Internet Retailing with 10 years of experience in Internet Retailing arena along with enterprise experience in setting up SAGE eCommerce and is SAP MM certified. He been a faculty, mentor and SME Internet Retail experts since many years

Comments are closed.